FAQ Produk Safety & PPE – Saffire

Home|FAQ Produk Safety & PPE – Saffire

INTRODUCTION

In the SAFFIRE online store, you can easily find all your fire extinguisher and safety equipment needs. We also collaborate with local distributors to provide a complete and reliable range of products. In addition, our mobile app makes your shopping more practical and faster anytime, anywhere.
Yes! We ship to all regions of Indonesia. More detailed information can be found in the Shipping / Self-Pickup section below.

ONLINE ORDERING

Order anytime through our website www.saffire.co.id.

No need.
  • Choose a product, then buy now.
  • Choose a product and add it to the cart.
  • Check the cart, then click Checkout.
  • Fill in the shipping address and shipping options.
  • Choose a payment method and make the payment.
  • You will receive an order confirmation via email.
  • Check your order history in your account.
There is no minimum purchase, but orders will incur a shipping fee. Some banks impose a minimum payment for credit/debit cards if the payment is below that limit.
Orders will be processed within 1 business day and shipped immediately. On national holidays, shipments will be sent the following day.

Visa, Mastercard, Bank BCA, Bank Mandiri, and Direct Bank Transfer.

Yes, items in the cart are saved as long as the stock is available.
We will contact you with updated information or alternatives. If there is no suitable replacement, the order will be canceled and the funds will be refunded.

Email to info@saffire.co.id with your order number. Changes may delay delivery. Orders that have already been shipped or are ready for pickup cannot be changed or canceled.

No refunds will be given after the item has been received or picked up. Exchanges can be made by attaching photo/video proof of unboxing. If the supplier charges a restocking fee (15%-30%), the cost will be borne by the buyer.
Log in to your account:
  • To view the receipt: Account > Store Receipt
  • To print the invoice (available after delivery): Account > Completed Orders > Print Invoice

CORPORATE ACCOUNT / B2B

Send an email to info@saffire.co.id to contact sales directly. 

Only for existing corporate customers after the credit application is approved.

DELIVERY / SELF-PICKUP

All of Indonesia. Contact us if special permission is required.
Items over 50 kg will only be delivered to the ground floor if there is no elevator.
Sure, choose the self-pickup option at checkout to avoid shipping fees.
Sure, choose a delivery slot at checkout. We will do our best to accommodate your request.

PRODUCT ISSUE

Report within 1-2 days to info@saffire.co.id. Keep the item in its original condition. We will cover the shipping and replacement costs for this case.

The price in Indonesian Rupiah, including tax.
Discounts apply to purchases with a minimum amount.
Check the product page or contact us for warranty information.

Can be downloaded in the download tab of the product page or contact info@saffire.co.id.

Sure, click the “Ask Product” button on the product page. All questions will be moderated and published without personal information.

REVIEW & EVALUATION

We greatly appreciate your feedback! Share your experience to help us and other buyers.